Shipping & Delivery

Skinnergy currently ships locally & internationally. However, for the countries that we ship to, kindly check the availability. We review the list of countries we ship to regularly with a view to expanding these where possible.

Delivery time may vary depending on your local delivery office. For shipment delivery within Malaysia (local), it may normally take 3-7 working days. For shipment delivery worldwide, it may take 3-25 working days depending on which country to ship out to. You will be provided with the parcel tracking number once your item is dispatched. 

Please note that you are responsible for any local taxes and shipping. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.

Value Added Tax (VAT)

All prices displayed on this Skinnergy website are inclusive of your local Tax (or applicable local sales tax, VAT and similar taxes). Your final price may be different depending upon the tax that applies to your delivery location. Where Skinnergy applies a different tax rate based on the destination of the goods, this will declared in the checkout.

When ordering goods from Skinnergy for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. 

Please check with your local requirement on imported goods. We are not liable to or borne by any refund on any additional charges raised for custom clearance, import duties and taxes that are levied once the package reaches your country. In some countries, the tax and other duties won’t be refunded to you. We have no control over these charges and is none of our jurisdiction. 

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Skinnergy, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. 

Dispatch times may vary. It really depends on the stock availability — you can see the relevant info on its page. You’ll get a jolly email when your item has been dispatched.

If you have any questions and complaints, you may contact Skinnergy customer support team via Contact Us page on this platform. 

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